Terms of service
By placing an order with us, you agree to the following terms and conditions:
When you place an order with us, you are essentially paying a deposit for our services. This deposit reserves your spot for the requested services and initiates the planning process for your itinerary. Please note that in addition to the deposit paid to Taby, you will be charged separately for various components of your travel arrangements such as hotels, flights, activities, and any other customized additions you request. Depending on the services ordered, a planned itinerary may be included. This itinerary will outline the details of your travel arrangements, including but not limited to accommodation, transportation, and activities. You have to be at least 18 years old to book any services. We are proud to be partnered with Archer Travel Group to ensure that you receive the best prices and quality of service. If you notice charges from Archer Travel Group on your card statement, please do not be alarmed, as these charges are part of our partnership arrangement. Prior to finalizing your booking, you will be provided with a quoted total price, not including deposit that was already paid, for the entire travel package, including all components and services. This total price represents the comprehensive cost of your travel arrangements. It is possible that the total price may be broken up into multiple transactions. However, rest assured that these transactions will add up to the quoted total price provided to you during the booking process.
By placing an order with us, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions or concerns, please don't hesitate to contact us.
Taby reserves the right to update or modify these terms of service at any time without prior notice.
Refund Policy
Please read our refund policy carefully before making any purchases:
We do not typically provide refunds for services rendered unless it is determined to be our fault. Circumstances in which refunds may be considered include but are not limited to:
Errors or mistakes made by Taby in the provision of services.
Failure to deliver services as described and paid for.
If you believe you are eligible for a refund based on the criteria outlined above, please contact us directly. Our team will review your request and determine whether a refund can be issued. Please note that refunds will only be considered for services that were paid for directly through our website. Please note, if you are under the age of 18 and you book a service with us, we are obligated to deny the service and a refund. While we strive to ensure customer satisfaction, please be aware that a refund is not guaranteed even if the criteria for eligibility are met. Each refund request will be assessed on a case-by-case basis, and our decision will be final. If you have any questions regarding our refund policy or if you believe you are eligible for a refund, please contact our customer service team. We are here to assist you and address any concerns you may have.
Service fees and pre-made itineraries are non-refundable. They will not be refunded under any circumstances.
Taby reserves the right to update or modify this refund policy at any time without prior notice.
By making a purchase through our website, you acknowledge that you have read, understood, and agreed to our refund policy.
Cancellation Policy
At Taby, we understand that plans can change. Please review our cancellation policy carefully before making any bookings:
For travel arrangements with departure dates less than 25 days from the date of booking, we reserve the right to cancel your order. This is to ensure that we have sufficient time to make necessary arrangements for your travel. If you choose to cancel your travel arrangements made through Taby, you may be subject to a cancellation fee. This fee helps cover administrative costs and potential losses incurred due to the cancellation. We strongly advise speaking with a member of our team before proceeding with any cancellations. This will allow us to discuss the specific circumstances of your booking and provide guidance on any potential cancellation consequences. To inquire about cancellation procedures, fees, and potential consequences, please contact a member of our team. Taby will be able to assist you in navigating the cancellation process and understanding any associated fees. Certain circumstances may warrant exceptions to our cancellation policy. Please speak with a member of our team to discuss your situation further.
By making a booking with Taby, you acknowledge that you have read, understood, and agreed to our cancellation policy.
Taby reserves the right to update or modify this cancellation policy at any time without prior notice.
Privacy Policy
Effective Date: September 30, 2024.
At Taby, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our travel booking and itinerary services.
1. Information We Collect
Personal Information
When you book travel or create an itinerary with Taby, we may collect personal information including:
Name
Email address
Phone number
Mailing address
Payment information (processed securely through third-party services)
Travel preferences and special requests
Non-Personal Information
We may also collect non-personal information about your interactions with our website, including:
IP address
Browser type
Device information
Pages visited
Time spent on our site
2. How We Use Your Information
We use your information for the following purposes:
To process bookings and manage itineraries
To communicate with you regarding your travel arrangements
To personalize your travel experience and recommend services
To improve our website and services based on user feedback
To send promotional materials and updates (you can opt out at any time)
3. Sharing Your Information
We may share your personal information with:
Third-party service providers (e.g., airlines, hotels, tour operators) as necessary to fulfill your travel arrangements
Payment processors for secure transaction handling
Legal authorities if required by law or to protect our rights
4. Data Security
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Your Rights
You have the right to:
Access and request a copy of your personal information
Request corrections to inaccurate information
Withdraw consent for the use of your data at any time (subject to legal obligations)
To exercise these rights, please contact us using the information provided below.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Taby Travel
Email: info@thetaby.com
Phone: +1 (917) 382-4623